Hungarian Mint Ltd.

May 4th, 2012.

Downloadable version (.pdf )

1. Introduction

The following General Terms of Service (hereinafter: GTS) pertain exclusively to orders submitted from the Internet homepage of the Hungarian Mint Ltd. (hereinafter: the Company), which are accessible under the domain names www.penzvero.hu or www.coins.hu.

If you wish to purchase items from the Webshop, we kindly request that you carefully read these General Delivery Conditions and only use our services in the event that you agree with each individual point of the GTS and accept such as binding with regard to the transaction.

This document is not archived and is concluded exclusively in electronic format; it cannot be re-accessed at a later time, does not make reference to any code of behaviour, and has been prepared in Hungarian and English. Written versions of individual orders and purchases are recorded and stored in the form of the invoice / receipt.

The following are available for ordering and purchase in the Webshop: commemorative coins owned by the Company which are issued by the Magyar Nemzeti Bank (National Bank of Hungary) and are legal tender up to their face value, until withdrawal from circulation, banknotes and specimen notes, circulation coins which have been withdrawn from circulation, medals,  other minted products and circulation coinsets minted by the Company, as well as the literature and means of packaging and storage related to such. Products which have been ordered can be paid cash on delivery (COD); products which have been purchased and paid for online can be picked up in person or delivered by mail or courier.
Orders and purchases can be initiated in the Webshop at any time; performance of confirmed orders occurs only during working hours, in accordance with the deadlines specified for the individual methods of delivery.
The Company can be contacted by using the contact information in the event of any questions in relation to the operation of the Webshop and the procedures for ordering, purchasing and delivery.

2. Operator of the Webshop

Hungarian Mint Ltd.
Represented by: Ferenc Gaál, CEO
Registered office: 1239 Budapest, Európa út 1.
Branch: 1054 Budapest, Szabadság tér 8/9. (Trade Office)
Coin shop: 1054 Budapest, Szabadság tér 8/9. (located at the MNB Visitor Centre)
Tax registration No.: 10773965-2-43
Company registration No.: 01-10-041952
Court of registry: Commercial Court of the Municipal Court of Budapest
MKEH-NEHITI registration No. for trade in precious metals: OR1091
Commercial activity registration No.: VIII/I-28105/2/2009.
E-mail: coins@hu.inter.net
Tel/fax: +36-1-210-4848
Contact partner: Teréz Horváth, Commercial Director

3. Ordering procedure

For Ordering Information, please click here, or read the information under Help on the homepage.
In the event that the Company encounters a problem in relation to the performance of an order which has been submitted (e.g. product is not available), the Company shall notify the Ordering Party in writing or by telephone within 2 (two) working days of the order being received or payment being effected.
In the event that the Ordering Party has erroneously sent an order or sent an order with the incorrect content and/or prepaid the ordered items, the order may be cancelled or modified within 2 (two) working days of receiving the order confirmation. Cancellation or modification of orders may only take place in writing (by e-mail to the address coins@hu.inter.net) or by fax (+36-1/210-4848).
The Company shall reimburse the Ordering Party the amount of price difference stemming from the above or the entire amount of prepayment in cash or by bank transfer as agreed with the Ordering Party, without delay, but within 30 (thirty) days at the latest.

4. Payment methods

1. Cash on delivery

   In the event of cash on delivery, payment is made to the postal employee in cash upon delivery of the insured letter or package.
   Cash on delivery may only be selected as a payment method with a delivery address in Hungary.

2. Online prepayment by bank card

   For all other forms of delivery or receipt in person, prepayment is made online, by bank card. The following bank cards are accepted: VISA Classic, Visa Electron and Eurocard / Mastercard.
   For prepayment, the Company offers the services of the secure online payment pages of K&H Bank Hungary.

3. Denomination of payment

   The denomination of payment for delivery addresses in Hungary is HUF (Hungarian Forint).
   The denomination of payment for delivery addresses outside of Hungary is EUR (Euro).

5. Prices

1. The prices indicated in the Webshop are per unit prices, and are stated in gross terms for delivery addresses in Hungary and the EU. With the exception of products qualified as gold for investment purposes which are exempt from VAT, and specialised literature falling under the 5% VAT rate, 27% VAT is applicable on all products.
2. For delivery addresses outside the EU, the prices are net export prices, excluding VAT.
3. In the Webshop, the current prices for the status of the current inventory stocks are shown.
4. Prices do not include packaging and delivery and are valid as long as stocks last or until revoked.
5. The Company reserves the right to change prices.
   Changes in prices do not apply to transactions in processing (ordered and/or paid).
6. In the event that, despite all due care, an incorrect price is listed in the Webshop, in particular with regard to an obviously incorrect price, e.g. one which significantly deviates from the generally known and accepted or estimated price, or unrealistic prices stemming from possible errors in the computer system, the Company is not required to deliver products ordered at the incorrect price. In such cases, the Ordering Party will be notified in writing within 2 (two) working day of the order being received or payment being effected. In such cases, the Ordering Party is entitled to request reimbursement of the amount paid or to re-order the goods at the correct price.

6. Loyalty discount

The Company grants loyalty discount for returning customers from the 4th of May, 2012. Since this date, the Company accumulates the gros total value of each completed retail purchases of individual costumers. If the total amount of the paid and posted purchases reached the volume of HUF 150.000.- (hundred fifty thousand Hungarian forint) calculated at the current EUR/HUF foreign selling Tday exchange rate of the KDB Bank Hungary valid at the day of fulfilment, the Company will grant the costumer 3% discount of his next purchase, effected either online through the webshop of the Company, or personally at its coinshop located in Budapest.

The discount will be granted until the total value of the accumulated previous purchases of the prior 365 days to the actual purchase equals to or is higher than HUF 150,000.-

• The granting of the discount is executed by the ERP of the Company, and will be effected upon the posted invoices.
• The loyalty discount is not allowable for investment gold products, coinboxes or etuis and for the postage&delivery costs. Other future off sale actions can be also excluded. The purchased value of all excluded items will be however added to the discount limit of the loyalty programme.
• The Company reserves the right to make any modifications related to the discount limit and rate, or to withdraw the discount granting system at any time. All changes are communicated in written, whithin these General Terms of Service, available at the Company’s website.

7. Delivery methods

1. Will call order

   In respect of items prepaid by bank card, the Ordering Party may receive the goods in person at the Company’s coin shop on the 3rd working day following receipt of the order confirmation at the earliest.

   Address of the coin shop: 1054 Budapest, Szabadság tér 8/9. MNB Visitor Centre
   Opening hours: working days, 0900-1530, except Thursdays: 0900-1730
   Tel: +36-1-302-5558, 428-2600 ext. 2368 or 2475
   Fax: +36-1-302-5557, e-mail: coins@hu.inter.net
   
   It is recommended to present the e-mail from Company confirming the purchase upon picking up the goods in person. Without this, the items ordered can only be picked up by the Ordering Party after provision of the Ordering Party’s name and full address.
   The Ordering Party may authorise a third person to pick up the items, but for orders with a value of over HUF 50,000 (fifty thousand forints) written authorisation is required. The authorisation must contain the information necessary for identifying the Ordering Party and the order (e.g. name, address, order confirmation number). In certain cases, the Company reserves the right to stipulate receipt conditions differing from the above.
   
   In the event of receipt in person, above and beyond the Ordering Party’s right of withdrawal detailed under Point 9 of these Conditions, the Company accepts no complaints after the store has been left.
   
   

2. Cash on delivery (COD)

   Items which have been ordered are dispatched once a week, on Thursdays. The Ordering Party obtains possession of the items ordered after the postal employee has been paid.

3. Delivery by courier service

   Items prepaid by bank card are submitted by the Company to the courier service within 3 (three) working days of receipt of order. The courier service generally accepts the items to be delivered twice a week, on Tuesdays and Fridays.

4. Delivery by mail

   Items prepaid by bank card are generally dispatched by mail once a week, on Thursdays.
   For ordering addresses (delivery address) outside of Hungary the only method that may be selected is delivery by mail.

5. Handling of complaints due to deficiencies in delivery

   For receipt of the goods by delivery, the Ordering Party is entitled to refuse receipt of deliveries with damaged packaging and may submit a complaint in the event of any deficiencies in the delivery which is received. In both cases, the Ordering Party must submit notification within a maximum of 2 (two) working days. Notification may be made by telephone or e-mail.
   
   Within 5 (five) working days, the Company shall investigate whether the complaint is justified or not. In the event of a justified complaint, the missing item(s) shall be delivered to the Ordering Party at the expense of the Company, or the amount paid by the Ordering Party, including delivery costs, shall be reimbursed.
   The provision above does not prejudice the Ordering Party’s right of withdrawal set forth under Point 9.

6. Handling of re-deliveries

   If a prepaid delivery or a package ordered COD is returned by the delivery service provider with the explanation “addressee unknown” or “not possible to deliver”, the Company shall notify the Ordering Party in writing or by telephone. If delivery is not possible due to reasons attributable to the Ordering Party, the Company shall charge the Ordering Party for the expenses of re-delivery. In the event that re-delivery fails, the Company shall charge the Ordering Party 10% of the value as a penalty for failure of the transaction.

8. Delivery costs

1. A list of delivery costs can be found here; these costs can also be viewed under the menu point ‘Help’ on the homepage.
2. By clicking on the option “Cart” in the Webshop the exact delivery costs for the method of delivery selected are calculated.
3. Delivery costs include the combined costs of packaging and delivery.
4. There is no minimum limit on the value of an order, but the delivery costs are linked to certain value thresholds. In addition to the costs charged for packaging, the delivery costs are based on the prevailing fees of the service provider and are gross prices including VAT for delivery addresses within Hungary and the EU, and excluding VAT for delivery addresses outside of the EU.
5. In the event of changes in these fees, the Company reserves the right to also make changes with immediate effect. Such changes do not apply to transactions in processing (ordered and/or paid).

9. Other conditions

1. Orders/purchases initiated in the Webshop under the address www.penzvero.hu or www.coins.hu are binding in the event that the Company confirms such in writing, or delivers the ordered/purchased items to the delivery address provided by the Ordering Party or in person.
2. Orders and purchases may only be initiated by registered users. Registration only needs to occur once; subsequent purchases can be carried out without the need to resubmit data. Registration data can be modified after entering the Webshop, using the menu point Data Modification.
3. In the Webshop, a maximum of 5 (five) units of a product may be placed in the basket per purchase transaction. The Company reserves the right to place further restrictions on quantities that may be ordered. The Ordering Information cited in Point 3 of the GTS provides further detailed information on ordering procedures.
4. The Company assumes no liability for any possible illustration errors or typographical errors in the Webshop, on the homepage or in the printed price lists, brochures or other printed materials.
5. The Company assumes no liability for any damages related to the Ordering Party accessing the Webshop.

10. Right of withdrawal

1. Pursuant to Government Decree 17/1999. (II.5.) on distance contracts, the Ordering Party may withdraw from this contract within 8 (eight) working days, without stating their grounds. This right of withdrawal may be exercised by the Ordering Party within 8 (eight) working days of receipt of products delivered by mail or courier service, or receipt in person at the coin shop, or in the event that the Ordering Party has not received a written confirmation up to that time, within 8 (eight) working days of the receipt of such, but no later than 3 (three) months from the date of your order. In the event of written withdrawal, withdrawal shall be considered to have been effected in time if the Ordering Party has sent the relevant notification prior to expiration of the deadline.
2. Without delay, but within 30 (thirty) days of receipt of the notification of withdrawal, the Company shall reimburse, in cash or by bank transfer, to the Ordering Party the amount paid by the Ordering Party for the goods affected by the withdrawal, including the expenses for packaging and delivery, in exchange for the return of any certificate(s) of origin or packaging materials (plastic capsule), to the extent that such were also included as part of the delivery. The Ordering Party shall bear any expenses for return of the goods (costs of delivery by mail). No other expenses shall be borne by the Ordering Party, but the Company reserves the right to have the Ordering Party reimburse it for any damages stemming from improper use/storage of the goods which are returned.
3. The Ordering Party may not exercise its right of withdrawal for products which are manufactured, engraved or photo-engraved on the basis of its order or instructions.
4. The Ordering Party may submit written notification of exercising its right of withdrawal from online orders by e-mail (coins@hu.inter.net), fax (+36-1/210-4848 or 210-4448) or by registered letter (Magyar Pénzverő Zrt. H-1734 Budapest, Pf. 518.).
5. In order to facilitate processing, it is recommended that the invoice/receipt received with the goods be attached to the notification of withdrawal, but said notification may also be submitted without these documents.
6.  The Company cannot accept cancellation after the aforementioned deadline.

The original text of the Government Decree can be read here.

11. Data protection

The Company’s information on Data Protection can be found here.

12. Complaints

Hungarian Mint Ltd. Commercial Office
Address: 1054 Budapest, Szabadság tér 8/9. (MNB Building)
Correspondence: 1734 Budapest, Pf. 518.
Tel./fax: +36-1/210-4848, 210-4440, 210-4448
E-mail: coins@hu.inter.net
The Company cannot accept responsibility for correspondence sent to e-mail addresses other than the one above, in particular to addresses in the automatic e-mail system.

13. Legal remedy

The Company will work to resolve any disputes arising with the Ordering Party in relation to transactions falling under the scope of these delivery conditions in an amicable manner. Should resolution not prove to be possible, the Company hereby stipulates the provisions of the Hungarian Civil Code and the competence of District Court XXIII, Budapest, for the settlement of any legal disputes.

Authorities overseeing the Company’s commercial activities:
Clerk of the Local Government of District V, Budapest
1051 Budapest, Erzsébet tér 4.
Tel: +36-1/872-7206
National Consumer Protection Authority
Regional Directorate for Central Hungary
1052 Budapest, Városház u. 7.
Tel: +36-1/328-01-85

Non-official options for dispute resolution:
Arbitration body of the Regional Chamber of Commerce
1016 Budapest, Krisztina krt. 99.
Tel: +36-1/488-21-31

With the exception of obligations stemming from legal regulations, the Company reserves the right to freely and unilaterally amend these General Terms of Service at any time. Any such amendments shall enter into effect when they appear online on the Webpages accessible under the above domain names.